Silly Service Has Its Serious Side: Test Your Customer Service Knowledge!

Think about your business. It always seems like there is some way you can improve it, and there most often always is. As a business owner or the one who makes the decisions for your business, you certainly should always be looking for ways to improve. This is certainly the best way to make sure you can keep a leg up on the competition. One thing that you need to do is imagine your business with an answering service. You need to think about what your business can gain from such a service so that you can see how it would be such an improvement for you to make.

Is this really true? You have seen many high yield programs fail even after the best DD. There is never guarantee. But think about it, if you could avoid 99% of the mistakes that the Due Diligencers do, you’ll have 99% better chance to make successful investment.

My business process involves a lot of cold calling, data entry and surveys. I ran my business within the U.S for over 2 years and had reached substantially good results, but still felt that something was holding me back from reaching greater results. After doing months of research I finally understood what I was missing, cutting down on expenditures including office and labor costs. This is when I began to start to search for BPO’s which would be able to do exactly what I needed, cut down on my expenditures and deliver the same quality service. Still filled with a lot of doubt wether this was possible especially in such countries as phillippines and India.

Many of your customers will be appreciative of the service you provide. If you give them the information they need, solve a problem, deal with their complaint, or order their product, they may even thank you. On the other hand, some people are yelling when you answer the phone. They are already mad, and they need to vent to someone, even though you personally had nothing to do with the situation. You are representing your company, however, so it is your job to calm the person down so you can help them. Therefore it is important that you do not take anything said personally. If you aren’t able to develop a thick skin, you might not want to work for a Titan Call Center Tijuana.

Another of my friends got an early-morning phone call from a friend who was so distraught that he was incoherent. “Turn on the TV! Turn on the TV!” was all he could shout over the phone. My friend, Tim, turned on his television and the first thing he saw was a video of a plane flying into one of the towers. He changed the channel, muttering bad words about action movies, until he realized that it was no movie.

2) The site has no email capture mechanism. Most honest copywriters will tell you that in most Internet marketing type niches, a 1-2% response rate to a sales letter is VERY respectable. You’ve worked very hard to get visitors to your site, and if you completely ignore the 98% who don’t buy you’re not going to be in business very long.

Next comes follow up e-mails with backend products and affiliate products. This is where you pitch your JV Partners’ products and what have you. Also, you can pitch your older product creations.

The last part of leadership on the call center deals with the actual interactions with their team members. This is a very interesting dynamic. Remember, authority can never be given, it must be earned. Great reps will not listen to a supervisor just because they said so. There must be a mutual TRUST that is earned over time. We must help our supervisor to be ready to take on this role before they go to manage people. That’s why I hate blind promotions of reps to supervisory roles without going through training.