Customer Service – How-To Series 1

At some stage we’ve all found ourselves on the receiving end of shoddy customer service or an unfulfilled sales promise. How you react to the situation is vital if you stand any chance of being compensated. Screaming down the phone at a junior sales assistant won’t help; neither will hurling your stiletto at the nearest member of staff. So what should you do?

Next, make sure your customer records are clear and accessible to facilitate good pre move Telus webmail outage if and when the customer calls. If our service delivery before the move is world class, the job is half done. You’ll have a client who is relatively relaxed on move day.

Create and project an impressive image of your company and the competition will have to work very hard to seduce and steal your prospects and customers.

No one’s perfect. We all make mistakes; it’s part of learning. So when you do make a mistake, don’t try to cover it up or deny it. Just admit it and if necessary, do something to make the situation right. Your customer services will appreciate it and they’ll be more likely to stay customers.

The question a business leader should ask is: ‘Am I rediscovering new viable hungry crowds?’ No customer group will remain the same forever. Aggressive competitors not only imitate attractive offers, they create new ones. This means that established companies must continually strive to discover new customers for their business.

Your deference. I know it’s fallen out of fashion of late, but there used to be a very popular phrase that said “The customer is always right.” Let’s get back to that arrangement, shall we? I’d really appreciate it. And if I’m really not right, let’s just pretend that I am and figure out a way to make me happy, OK? Thanks.

People begin to form opinions of your company and products from the messages they receive before they even purchase your product. Often, they receive these images before they have even thought of buying. Will your images match the experience?

It is why retail businesses will survive the internet. So many people crave the personal touch and some personal contact. If you can bring yourself to the transaction as much as you bring the merchandise or service you will be delivering a quality customer experience which is all they are asking for. People are what it is all about. You will be rewarded.