Running a business in today’s modern world can no longer be easily done. You’ll need dedication and do a lot of hard work to get ahead of the race against your many competitors. Simply advertising on television, radio and with print media is no longer adequate to deliver results you’re aiming for. Enter telemarketing, a relatively new way to market your products and in the long run, sell them to probable prospects that are in the market for your product or service.
Does the original Neace decision say that it is OK for future students to sleep in class? If school is preparing our students for the real world based on decisions like this case, then we are headed for countries like China and India to call the economic shots. If we were to find logic in the decision, then we must ask, “Would a company like Dell Computers say that on-the-job behavior should not be linked with an employee’s annual review?” Life in the global marketplace does not work like that, so why should the school system operate in such a fashion?
Many of your customers will be appreciative of the service you provide. If you give them the information they need, solve a problem, deal with their complaint, or order their product, they may even thank you. On the other hand, some people are yelling when you answer the phone. They are already mad, and they need to vent to someone, even though you personally had nothing to do with the situation. You are representing your company, however, so it is your job to calm the person down so you can help them. Therefore it is important that you do not take anything said personally. If you aren’t able to develop a thick skin, you might not want to work for a call centers near Tijuana, Baja California.
This is certainly nice unless you are dealing with a ponzi scheme. The longer a ponzi pays, the lower is the chance for you to win when joining. Ponzis have lifetime, you know. Paying for long time alone does not prove anything.
How you act on the job has a lot to do with the tempo you set for your supervision. Are you dressed properly, are you early every day (early is on time for me), to you speak appropriately, do you have the trust of your reports?
As I stated I made several transactions from Friday through Sunday; constantly checking my balance via the phone or online. Sunday night I checked my balance and I’d just made a purchase online, so I only had a few dollars left in the account. I decided that Monday night, after work I’d make a deposit. Not because I was overdrawn, just to make a deposit. Monday rolls around, and I make my deposit at the ATM machine. The machine gives me my receipt and I’m nearly $70.00 overdrawn. I’m truly perplexed.
It needs to be a product people will enjoy hearing about and talking about. How anyone sells Amway is beyond me – who talks about soap? But an MLM about coffee or chocolate (or ice cream, maybe?) should be easy to talk to your friends about.
The last part of leadership on the call center deals with the actual interactions with their team members. This is a very interesting dynamic. Remember, authority can never be given, it must be earned. Great reps will not listen to a supervisor just because they said so. There must be a mutual TRUST that is earned over time. We must help our supervisor to be ready to take on this role before they go to manage people. That’s why I hate blind promotions of reps to supervisory roles without going through training.